Current Shipping Status & Information
Update 6/4/21 - All orders scheduled to ship on or around the weeks of 5/24/21 - 5/31/21 are indeed still shipping all through this week and into the next. This process will take time as the warehouse works through thousands of orders. If your order is scheduled to ship, IT WILL SHIP and we appreciate your patience through this process! You will receive an automatic tracking email as soon as the system has this information. Customer service is unable to know the exact moment that any order will ship as all are worked on with equal priority. THANK YOU FOR YOUR PATIENCE!
We do apologize very much for all delays but we are experiencing very unprecedented global times combined with explosive demand for our lights. All Red Light Therapy USA systems worldwide are working over time to take care of every single order, every single customer. We thank our entire family of customers for the patience and understanding during these times!
PLEASE MAKE SURE TO CAREFULLY CHECK YOUR MODEL AND ORDER NUMBER SPECIFIC SHIPPING ETA BELOW! All orders ship as soon as they are able and customer service us unable to give any specific time or date for individual orders since all orders are with the warehouse. Your order will ship the very moment that it is able to in the order that it was received
All dates quoted are our best approximation but are always subject to change as we move closer to the final date according to daily operations or freight transport situations beyond our control. Please make sure to always refer back to this page for constant updates. All posted ETAs are ALWAYS valid!
Current Shipping Lead Time by Model/Location - Please make sure to check your model type carefully!
TARGETED SERIES LIGHTS:
The Go 2.0 - USA/Canada: All orders on or around week of 6/28/21 - All Other Countries: 7-10 business days.
The Mini 3.0 - USA/Canada: All current orders ship in 1-3 business days - All Other Countries: 7-10 business days.
FULL-BODY SERIES LIGHTS:
The Solo 3.0 - USA/Canada: All current and open orders - on or around weeks of 5/24/21 - 5/31/21
All Other Countries: 7-10 business days.
All days quoted are business days from the day the individual order was placed and do not include weekends or holidays.
All dates quoted are our best approximation but can be subject to change as we move closer to the final date according to daily operations or freight transport situations beyond our control.
Time In Transit:
All USA/Canada orders ship via FedEx Ground from our Southern California facility and are shipped in the order received. The time in transit to your destination depends on your proximity to our distribution facility.
Shipments to Canada generally take around 7 days.
Shipments to all other countries originate from our international shipping depot located outside of the USA and ship via DHL/FedEx/UPS/TNT with time in transit averaging around 3-5 days.